E66: Putting the Human into HR with YWCA’s Sheila Holman

Putting the Human into HR with YWCA’s Sheila Holman
This episode, I’m joined by the VP of Human Resources at the YWCA Nashville and Middle Tennesee Sheila Holman to discuss the importance of giving everyone in an organization a voice, the different desires different generations have, and how to adjust trainings based on what people need.

• The best parts of managing a team.
• Transitioning into the non-profit space.
• The difference between internal and external clients.
• The importance of giving everyone in an organization a voice.
• How to approach situations where employees are underperforming.
• The value of getting to know each one of your employees.
• The different desires different generations have.
• The accessibility of communication.
• How to adjust training based on what people need.

• YWCA Nashville & Middle Tennessee
• Necessary Endings
• StaffGeek

• LinkedIn

• Lindsay Patton on LinkedIn
• Lindsay Patton by Email

• 7:21 – “It really became more than a job it became this life fulfilling thing that I do that not only makes money, makes sure I can eat and take care of my child but it’s also something that I can feel good about everyda. I get to hear the stories of these ladies having brand new lives, I get to see these youth grow, I get to participate in all of the wonderful programmes that the YW does, so I’m really happy to blend into that.”
• 10:16 – “You need to know the receptionist, you need to know the assistant, you need to know the janitor, those people have the inside scoop you know nothing about, and their thoughts and their ideas and their messages are just as important as the ones in the department heads as the CEO the COO as they see and know things that maybe the rest of us don’t, so I feel like HR sometimes is the bridge.”
• 15:44 – “It’s scary to admit that I’m not happy, you’re worried that you’re going to offend your boss, your collegues, you’re afraid criticism is going to come back in the form of retalation so I think that being an employer that not only accepts these open conversations but encourages them, like you said the shoulders relax it helps people have less fear in their day to day life too.”
• 24:46 – “Looking at my population that I’m working with what is my biggest struggle? Is it going to be that we have alot of this is their first job and they don’t understand the terminology at all, is my biggest struggle going to be these folks are really busy and they need the quick and dirty. So I think it’s looking at every group and breaking down what are my biggest struggles for this group, if I’m sitting in their seat what do I need to know and why do I need to know it?”